How do I return an item?

Returns & Exchanges

Return/Replacement Policy
When you receive your order, please inspect your items carefully. Angelo Gifts is pleased to accept returns for unopened, non-personalized and non-dated items up to 30 calendar days after you receive your order. Please submit all return requests by email to Items that are personalized may not be returned. Items postmarked after the event date will not be accepted for return.

You will receive a full refund for returned items minus the cost of shipping. Returns are also subject to a 15% return/restocking fee. Customers are responsible for return shipping costs. All items must be returned in original condition and packaging. If merchandise return is damaged, used, opened, or containing markings to the original packaging is considered non-saleable and no refund will be issued. Unfortunately due to the fact that some of our products are intended for a one time usage and many items are personalized, we cannot accept returns on specific merchandise.

**Clearance items (found in the Sale section of the site) may not be returned or exchanged.

*All merchandise returned becomes the property of Angelo Gifts and will not be returned to customer since it will be discarded if considered non-saleable.

Actual Shipping Costs:
Once the returned merchandise has been received, we will refund your payment less any shipping charges (shipping charges are non-refundable). *If you received free shipping on your purchase, the cost of shipping incurred by Angelo Gifts will be deducted from your refund.

Personalized Items:
Items that are personalized may not be returned. If the item is defective, you must report the defect within 5 days of receipt of your order. Angelo Gifts will replace the item at no cost to you. If there is an error on the personalization that is the fault of Angelo Gifts, the item will be replaced at no cost to you. When you place your order, you must enter the personalization EXACTLY as you want it to appear on your item. If the personalization on the item matches the personalization information Angelo Gifts received on your order, the item will not be accepted for replacement. If the item has been discontinued and cannot be replaced, a like item will be substituted.

Defective & Damaged Products:
If you receive any product from or Angelo Gifts affiliate sites that is manufacturer defective or is damaged during shipment, Angelo Gifts will immediately exchange the unusable product for you without charge. A digital picture may be requested to validate the claim.

Missing Items:
Please inspect your order upon arrival. If your order is missing items please contact us immediately. Angelo Gifts will be happy to supply any missing items if they are reported missing within 5 days of receipt. Please check your shipping confirmation email first. Some orders will ship in multiple shipments.

Items such as food products, apparel, and personalized items may not be returned or replaced unless defective or damaged during shipment. Disposable Cameras are not returnable. Return requests submitted after the event date will not be authorized since we cannot guarantee that the items are unused. Returned items post marked after the event date will not be accepted as returned.

Unclaimed and Refused Shipments:
Unclaimed shipments that are returned to Angelo Gifts will be assessed a 15% return fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the return fee or reshipping at cost of shipping plus the return fee. Unclaimed packages that are returned due to Angelo Gifts error will be reshipped free of charge. Refused packages that are returned to Angelo Gifts will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.

Unauthorized Returns:
Items returned without prior authorization by the Returns department may be subject to a 25% return fee as well as a 10% restocking fee. Shipping fees for unauthorized returns are forfeit. Customers may not be contacted regarding unauthorized returns. No refund will be given until the customer contacts the Returns department. Unauthorized returns on non-returnable items may be disposed of. Angelo Gifts reserves the right to deny any return.

Sample Orders:
Returns will not be accepted on sample orders. Unauthorized returns of sample items will be discarded and no refund will be issued.

Candle Orders:
Candles shipped cannot be returned.

Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

How to Return an Item:
To return an item, you must contact us at 30 days of receiving your order. Please provide your order number, name, item(s) you wish to return, and the reason you want to return them. You will be issued a Return Authorization Code (RAC). Please clearly mark this RAC number on the outside of all packages being returned. All returns must be returned in their original product packaging, and shipped to the address below. We must receive the returned item within 10 business days of issuing the RAC number. This 10 day window allows ample time for the return to arrive from anywhere in the country.

Items that have been issued an Return Authorization Code must be sent to:

Angelo Gifts Attn: RAC# (put your number here) 312 N Glenview Lane Peotone, IL 60468

Any packages sent to Angelo Gifts without the RAC number clearly marked on the package, or more than ten (30) days after RAC number was issued, will not be accepted. Unaccepted items will be returned at the sender's expense and another RAC will have to be issued. Return shipping costs are not refundable.

Please contact customer service if you need additional information.

Thank you.